FAQ’s

OUR STANDARD OFFICE HOURS ARE:

Tuesday + Thursday: 9 a.m. - 2 p.m.

Wednesday, Friday, Saturday: By Appointment Only

Evening Hours: By Appointment Only

Sunday + Monday: Reserved for Family Time

As a LE client, you are welcome to email us anytime that you have a question or thought. We check our email three times a day.

We understand that sometimes if you do not ask something when you think of it, you’ll forget. As an LE client, you may also text us those thoughts and questions when you have them. We will always try to respond as quickly as possible, but it may not be until our standard office hours.

We believe in working smarter, not harder; as well as not re-inventing wheels already created. This article is full of excellent information that will assist you in finding the right package for your needs.

To answer this question, we invite you to read a blog written by an educator that we truly admire. Because she brings a lot of experience in both roles, she’s able to beautifully articulate the benefits of both roles.

Once you submit your inquiry, we will send you a link to our calendar to schedule a 20-minute introduction call. After the call, we will send you a customized proposal based on your expressed needs during our conversation. Once a signed contract and a 25% booking retainer are received, we will hold your date and get to work.

Yes. We do this introduction call for a couple of reasons.

First and foremost, to make sure that you have the best experience, we need to understand what your true vision is and what expectations are of our services. This allows us to provide you with the most accurate proposal.

Also, just as you are seeing if we are the right fit for you, we are likewise seeing if you are right for us. We only do a limited number of weddings each year so it’s very important to us that we and our clients are a good fit.

To begin working with us, we require a 25% booking retainer. This, along with your signed contract will lock in your date on our calendar.

We will then set the remaining balance up on payments, with the full balance being paid no later than 30 days prior to your event.

Yes, we have a full inventory of decor that our clients are able to utilize. Our planning, management, and design clients are given access to our Decor Add-On package. Decor may also be added a la carte or by packages.

Allow us to source it, buy it, and store it so that you don’t have to!

We are always open to adding to our collection. Just share an inspiration photo with us. Chances are it’s already on our wish list and we’re just waiting for a client to request it {insert winky face}.

In the event that we are not your planner or event manager and we will not be at your event, we do offer delivery services for our decor collection. We offer free delivery within 15 miles of our studio; each mile beyond that is priced per mile. We also reserve the right to add a fuel surcharge when gas prices exceed $4.25/gallon.

Additional fees may also be added if a larger delivery vehicle is required.

Any and all additional fees will always be communicated upfront so there are never any surprises on your invoice.